Warehouse Van Escort



Role title: Warehouse Van Escort

Role summary: To support the Warehouse drivers by picking up donated items including furniture and bag collections via the retail van and taking items to the Warehouse or shops as required.
Usual role hours/shift:  Midweek – flexible, to be decided by the Warehouse Manager
Uniform: Smart appearance and to include Butterwick t-shirt, volunteer badge and sensible footwear
Line manager

/supervised by:

Warehouse Manager.  Warehouse driver (day to day)
Reporting absences: If you are ill, going on holiday or otherwise are unable to undertake the shift please contact the Warehouse Manager as soon as possible

Main tasks:

  1. Driving licence and own vehicle insurance required – although you will be covered on Butterwick’s own vehicle insurance when driving the recycling van, Butterwick’s insurers require you to have your own vehicle insurance also as this ensures you are insurable.
  2. Heavy lifting is required in this role and should not be undertaken until attending Moving and Handling training at the Volunteer Induction.
  3. Supporting the driver in picking up donated items including furniture, bag collections etc from various locations around the Teesside and County Durham area using the Butterwick’s retail van.
  4. Taking items to the Warehouse for sorting and to the Butterwick shops.
  5. A weekly vehicle check is undertaken on the retail van by a designated member of staff but as the responsible driver (where you will be driving) you will be expected to undertake your own satisfactory checks before driving (as you would your own vehicle).
  6. Detailed information is contained in the Vehicle Information Folder within the retail Van re: checks, parking restrictons, emergency contacts etc.
  7. Requirement to read the Vehicle Information Folder and Driver Handbook.
  8. Completion of Driver Annual Check Sheet.
  9. To undertake any other tasks as requested/deemed appropriate with the nature of the role.


1.To maintain excellent public relations and promote the Hospice philosophy of care in the community.

2.       To operate within all of Butterwick’s relevant policies and procedures, including health and safety, fire, equal opportunities, confidentiality and Core Values.

3.       Wear personal protective clothing as required (including sensible footwear and gloves).

4.       The volunteer will be expected to take responsibility for their own health and safety at work, provide appropriate support to the management team for corporate health and safety issues and report any areas of risk.


Butterwick is committed to the ongoing training and development of volunteers, aiming to provide appropriate training for all volunteers in order to meet statutory obligations, ensure volunteers are well supported in performing their role and to provide opportunities to undertake additional training for personal development.  The Voluntary Services Department will ensure that volunteers are informed of all mandatory and statutory training.

Mandatory and statutory training identified for this role

  • Volunteer Induction

Optional training (if you are keen to undertake any of the training below please ask the Voluntary Services Department who will arrange this for you):

  • Risk Assessment – by request
  • Health and Safety annual refresher – by request
  • Moving and Handling refresher – by request

Note: Additional training needs may be identified and required to be undertaken or frequencies may change.

If you would like more information telephone our Volunteer Co-ordinators on either (01642) 607742 or (01388) 603003 or email [email protected] If you would like to apply to become a Butterwick Hospice volunteer please complete and submit our online enquiry form.