Warehouse Sorting Assistant



Role title: Warehouse Sorting Assistant

Role summary: Support the Warehouse retail team in sorting donated items, stock-keeping and preparing stock orders from the shops
Usual role hours/shift:  Half day shift per week or as arranged with Warehouse Manager
Uniform: Volunteer badge, sensible footwear – specifically full shoe (not open toe shoes).  See general section for personal protective clothing required
Line manager

/supervised by:

Warehouse Manager
Supported by: Voluntary Services Department
Reporting absences: If you are ill, going on holiday or otherwise are unable to undertake the shift please contact the Warehouse Manager

Main tasks:

1.Deliver a high level of customer service at all times.

2.Accepting and sorting donations – predominantly ladies clothing, ornaments and bric-a-brac.

3.Storing items in accordance with the storage protocols at the Warehouse.

4.Preparing items for sale in the shops or Warehouse using the steamer (ensure you have been given full training before using).

5.Making up stock orders from/for the shops.

6.Pricing and ticketing items as directed by the line manager/supervisor.

7.Floor walking duties i.e. ensure all merchandise is priced and ticketed, rails and shelving are tidy.

8.Follow the Dry Cleaning protocol when customers enquire, drop off or wish to pick up dry cleaning items.

9.Answering the telephone and dealing with customer enquiries.

10.Following the Returns and Refunds Procedure when dealing with returns and refunds.

11.Following the Retail Complaints Procedure in the case of complaints.

12.To undertake any other tasks as requested/deemed appropriate with the nature of the role.


1.To maintain excellent public relations and promote the Hospice philosophy of care in the community.

2.       To operate within all of Butterwick’s relevant policies and procedures, including health and safety, fire, equal opportunities, confidentiality and Core Values.

3.       Wear personal protective clothing as required, including gloves when sorting.

4.       The volunteer will be expected to take responsibility for their own health and safety at work, provide appropriate support to the management team for corporate health and safety issues and report any areas of risk.


Butterwick is committed to the ongoing training and development of volunteers, aiming to provide appropriate training for all volunteers in order to meet statutory obligations, ensure volunteers are well supported in performing their role and to provide opportunities to undertake additional training for personal development.  The Voluntary Services Department will ensure that volunteers are informed of all mandatory and statutory training.

Mandatory and statutory training identified for this role:

  • Volunteer Induction

Optional training (if you are keen to undertake any of the training below please ask the Voluntary Services Department who will arrange this for you):

  • Risk Assessment – by request
  • Health and Safety annual refresher – by request

Note: Additional training needs may be identified and required to be undertaken or frequencies may change.

If you would like more information telephone our Volunteer Co-ordinators on either (01642) 607742 or (01388) 603003 or email [email protected] If you would like to apply to become a Butterwick Hospice volunteer please complete and submit our online enquiry form.