First Floor, 1 Eggleston Court, Riverside Park, Middlesbrough, TS2 1RU


Handelsbanken is a full-service bank with a decentralised way of working, a strong local presence due to a nationwide network of over 190 branches and a long-term approach to customer relations

Handelsbanken’s goal

Handelsbanken’s goal is to have higher profitability than the average of its competitors. The goal should be achieved by the bank having more satisfied customers and lower costs than its competitors.

Handelsbanken’s strengths

For the past 43 years Handelsbanken has had higher profitability than the average for its competitors. In Great Britain, Handelsbanken has been ranked top for customer satisfaction and loyalty for the last six years. In Sweden, Handelsbanken has had the highest level of customer satisfaction since surveys started in 1989. Handelsbanken is one of the most cost-effective listed full-service banks in Europe. For a long time, Handelsbanken has had a lower loan loss ratio than its competitors.

Handelsbanken’s corporate philosophy

A strongly decentralised organisation – the branch is the bank.

The customer in focus – not individual products Profitability is always given higher priority than volumes A long-term perspective.

Case Studies

Image of A Very Happy Ending

"Sam Lowes lost twin boys and lost her way until Butterwick's Family Support Team were called to help"

A Very Happy Ending

Image of Charity Coffee Morning

""Our Charity Coffee Morning held on Sunday 19th June 2016 at Benridge Farm""

Charity Coffee Morning

Image of Technology Creating Engaging Relationships

"At Butterwick we try to add fun and enrich young lives through specialist technology"

Technology Creating Engaging Relationships

Image of Holiday from Real Life

"“It’s a great service that I am proud to support and would encourage others to do the same.” "

Holiday from Real Life