Handelsbanken is a full-service bank with a decentralised way of working, a strong local presence due to a nationwide network of over 190 branches and a long-term approach to customer relations
Handelsbanken’s goal is to have higher profitability than the average of its competitors. The goal should be achieved by the bank having more satisfied customers and lower costs than its competitors.
For the past 43 years Handelsbanken has had higher profitability than the average for its competitors. In Great Britain, Handelsbanken has been ranked top for customer satisfaction and loyalty for the last six years. In Sweden, Handelsbanken has had the highest level of customer satisfaction since surveys started in 1989. Handelsbanken is one of the most cost-effective listed full-service banks in Europe. For a long time, Handelsbanken has had a lower loan loss ratio than its competitors.
Handelsbanken’s corporate philosophy
A strongly decentralised organisation – the branch is the bank.
The customer in focus – not individual products Profitability is always given higher priority than volumes A long-term perspective.