Privacy Policy

In this Privacy Policy ‘Butterwick’ means Butterwick Limited, Registered Charity No: 1044816, Company Registration No: 2979587, incorporating Butterwick Hospice in Stockton, Butterwick House Hospice for Babies, Children and Young Adults and Butterwick Hospice at Bishop Auckland and/or Butterwick Hospice Retail Limited and/or Butterwick Lotteries Limited.

Butterwick Hospice Retail Limited, Company Registration No: 2775096, Registered in England & Wales, is a wholly owned subsidiary of Butterwick Limited as is Butterwick Lotteries Limited, Company Registration No: 3141067, Registered in England & Wales. Both of these companies trade on behalf of Butterwick Limited, Registered Offices, Butterwick Hospice, Middlefield Road, Stockton on Tees, TS19 8XN.

Butterwick is registered with the information commissioner in the UK and is legally bound by the Data Protection Act 1998.

Personal Information

You may be asked to supply personal information in certain sections of the Butterwick Hospice website or the Butterwick Hospice Corporate website. Personal information means anything that helps us to identify you, such as your name, address or email address.

If you supply this information we will not pass it on to any third party. All personal information supplied will only be used for the purpose it was supplied. All data is held securely. For more information on our Data Protection policy and Communications Preferences procedure please click here


We endeavor to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. By adding your personal information on our website you accept the inherent security risks of communications over the internet and you agree not to hold Butterwick responsible for any breach of security unless this is due to our negligence or willful default.


We use cookies to help us understand how our website is used and to improve your access to all areas of the website. If at any time you wish us to remove your personal information from our records you can request this by writing to our database administrator at our fundraising office. The address is Butterwick Hospice Fundraising Department, Middlefield Road, Stockton on Tees, TS19 8XN or by telephoning the Fundraising office on 01642 628930..

Feedback, Surveys and Requests for Information

There are opportunities to send feedback on our website and we welcome constructive comments. We may invite you to complete a survey to help us understand your perceptions of Butterwick Hospice and local hospice services. If you choose to help us by using these facilities the personal information you provide will only be used for the purpose it was intended.

If you use the website to request more information about a particular service or the personal information you provide will only be used to answer your enquiry.

You may be given the opportunity within a survey or request for information to add your personal information to our database to enable us to communicate with you about events, developments and news from our Hospices. By giving us this information you will then give us permission to contact you. You may choose the form in which this contact takes, however, where possible we would be grateful if you would include your email address as sending information this way saves the charity postage costs.

Financial Information

In order to process credit card, direct debit or other financial transactions we may ask for your bank or card details. In order to input this information you will be directed to a secure payment page for financial transactions. Butterwick Limited does not store or record any of your financial details.

Whether you wish to make a donation, pay for goods or events or set up a sponsored event all financial transactions are carried out by our chosen Payment Service Providers who are fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).

If you wish to make an online donation to Butterwick via pages in the Donate section of this website you will be directed to the Charities Aid Foundation website page for Butterwick Hospice which is accessed via the Donate section of the website. For more information about the Charities Aid Foundation please visit

For sponsored events we encourage supporters to use the Justgiving website or the Virgin Money Giving website. You can find out more about these very easy and efficient means of collecting sponsorship for your event by visiting or

For payments for goods or tickets for events etc you will be directed to make your payment through Cardsave, a division of WorldPay where you can make secure payments for any goods you would like to buy. For more information about Cardsave please go to

To ensure the maximum level of security is applied to your data, all transactions over the internet to and from these areas are encrypted. Credit and debit card information and bank details are not held on our web servers.

Access to Your Information

Butterwick will not share your personal or financial information with any other party or company except those mentioned above for the purposes of making secure financial transactions to the Charity.

You can request a copy of the personal information we hold about you by writing to our database administrator. The address is Butterwick Hospice Fundraising Department, Middlefield Road, Stockton on Tees, TS19 8XN.

We will reply within 40 days of receipt of your request. Please ensure you provide enough information to help us locate your records including your full name, address and post code. There is no charge for this service.

How We Use the Information We Collect

The information we collect is used in several specific ways to help us provide you with a good service and to help us understand how our web site is used.

We use information to process your donations and other financial transactions and to address any enquiries and comments. We also use the information gathered to provide statistics that will guide the future content of our website. We will also use information to supply you with goods and news of events and developments if you request them or give us permission to contact you.

By giving us permission to contact you, you agree to receiving communications from us via email or letter and do not consider this as a breach of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. You may request that your personal information is removed from our database at any time following your agreement to receive communications from us by contacting our database administrator in writing. The address to write to is as above under ‘Personal Information’. Or you can use our Communication Preferences form to inform us of your individual choices. You can also telephone our Fundraising Department on either 01642 628930 or 01388 660644 during office hours to discuss your communication preferences.

Data Protection

Butterwick Hospice complies with the data protection laws of the United Kingdom and upholds the highest possible Fundraising Standards. We will take all reasonable care to protect your personal data.

Our website may contain links to other sites that are not owned or managed by Butterwick Hospice. Please be aware that we cannot take responsibility for any personal data you choose to enter within these external sites. For more information on our Data Protection policy please click here.


All rights reserved; no part a Butterwick Hospice website, including information, images, photos, logos and names can be republished, posted, broadcast in any form whatsoever without prior written permission by the copyright holders.

Unless stated that they are provided for download, documents on Butterwick websites may not be downloaded, altered or adapted for any purpose without prior written permission from the copyright holders.

Changes to this Privacy Policy

We may from time to time need to update and amend this policy in light of changes in the law or developments in our own or industry standards. Alterations to this policy will be posted on our website.


If you have any comments or queries in connection with our privacy policy please contact our Marketing Department on 01642 628930 or write to the Marketing Manager, Butterwick Hospice, Middlefield Road, Stockton on Tees TS19 8XN email: [email protected]

Case Studies

Image of Holiday from Real Life

"“It’s a great service that I am proud to support and would encourage others to do the same.” "

Holiday from Real Life

Image of Charity Coffee Morning

""Our Charity Coffee Morning held on Sunday 19th June 2016 at Benridge Farm""

Charity Coffee Morning

Image of A Very Happy Ending

"Sam Lowes lost twin boys and lost her way until Butterwick's Family Support Team were called to help"

A Very Happy Ending

Image of Child Bereavement Services for Schools

"Learn about the work of the School's Liaison Officer"

Child Bereavement Services for Schools