Home Care Service

Our Home Care Service provides care and support in service-users’ homes, seven days a week, 365 days a year.

This service can be accessed by anyone who has end-of-life care needs in the Durham Dales and Sedgefield localities. The Home Care Service team is there to support people who wish to remain at home during the palliative stage of their illness.

Our team of experienced Care Assistants are trained in providing social and practical support (excluding the administration of medication) and are on hand to support not only the service-user, but also their families and carers. They provide respite for those living with the service-user, meaning they are able to sleep, or go out, knowing that the patient is being well looked after.

The aim of the service is to offer high quality, dignified care to service-users and their families in their own homes and also to prevent unnecessary admissions to hospital and to support the discharge of patients with palliative needs from the hospital or hospice.

Any health care professional may refer a patient to the Home Care Service but the District Nurse must also be aware of the referral and have involvement in that patient’s care.

Providing an excellent level of care is important to us, and we regularly audit our services, here are a few comments taken from a recent service user audit:

“The sitters were friendly giving me the strength to nurse my wife to the end. I will be ever grateful for your kindness.”

“The sitters were absolute angels and we could not have coped without their help we cannot praise them enough for the difficult job they do.”

“Very professional and caring, a massive support to all the family and we would like to say thank you all very much.”

If you would like to find out further information on the service or to refer a patient, please contact the Home Care Service Coordinator on 01388 660640 or email the team on phct@butterwick.org.uk.