£33,000 per annum (Pro Rata)
30 Hours Per week

Are you looking for an exciting challenge?

Do you want to lead a dedicated professional team?

Are you innovative, enthusiastic and thrive in a busy environment?

Butterwick Hospice Care was founded 36 years ago by the incredibly inspirational Mary Butterwick OBE. Providing a holistic service to adults, children and babies, the organisation supports patients with palliative and progressive diagnoses as well as their families and loved ones.

Butterwick Hospice Care is entering an exciting period of development as we work towards growing our services to meet the challenging needs of a modern community; we are excited to welcome new faces to the organisation who will bring innovative ideas and lots of energy.

The successful applicant will be responsible for ensuring the efficient delivery of non-clinical support services within the Hospice providing leadership and direction for the effective management of non-clinical functions.

Lead on establishing and maintaining the overall governance and compliance systems, processes and policies necessary to ensure Butterwick Hospice care provides a safe working environment, meets relevant legislative compliance requirements (CQC, KPIs CCG, Charities Commission etc.). Provide comprehensive advice, support and guidance on risk, health, safety, fire and environment to enable managers, staff and volunteers to comply with all relevant health and safety legislation.

As a member of the Hospice management team you will be accountable for the ongoing improvement and strategic development of our services with a particular emphasis on premises and estates management and health and safety. The postholder will also lead any changes/development to this service and be passionate about the look and feel of the hospice buildings and grounds, striving to maintain a quality environment at all times.

Responsible for the planning and delivery of business continuity processes for the Hospice.

The successful applicant must have:

IOSH/NEBOSH relevant health and safety qualification

In depth knowledge and experience of working in operational services incorporating health, safety and risk.

Experience of delivering services within a registered service setting, meeting compliance requirements and producing performance information

Benefits:

  • Company pension membership
  • 35 days pro rata holiday (Including Bank Holidays)
  • On site café and limited free parking.

Closing Date for Applications – 22nd November 2020

To discuss the post further or to arrange an informal visit please email [email protected] For full details and to apply online please visit www.butterwick.org.uk/currentvacancies alternatively contact HR Department –Tele :01642 607742 or email [email protected] for an application pack.

Shortlisted candidates will be contacted within 10 days of close of application.

Post : Operations Manager
Reporting to : Director of Finance and Business Services
Hours : 30 hours per week
Location : Butterwick Hospice Care – all locations.

Job Purpose

Responsible for ensuring the efficient delivery of non-clinical support services within the Hospice providing leadership and direction for the effective management of non-clinical functions.

Lead on establishing and maintaining the overall governance and compliance systems, processes and policies necessary to ensure Butterwick Hospice care provides a safe working environment, meets relevant legislative compliance requirements (CQC, KPIs CCG, Charities Commission etc.). Provide comprehensive advice, support and guidance on risk, health, safety, fire and environment to enable managers, staff and volunteers to comply with all relevant health and safety legislation.

As a member of the Hospice management team you will be accountable for the ongoing improvement and strategic development of our services with a particular emphasis on premises and estates management and health and safety. The postholder will also lead any changes/development to this service and be passionate about the look and feel of the hospice buildings and grounds, striving to maintain a quality environment at all times.

Responsible for the planning and delivery of business continuity processes for the Hospice.

Responsibilities

General Management

Provision of leadership, direction and management of operational support services functions within the Hospice including regular communication and team meetings. Day to day line management/supervision of operations department staff and volunteers including recruitment, selection, on-boarding, appraisal and performance assessments, sickness and absence monitoring, first line disciplinary issues and workplace assessments, also to identify training needs of staff and ensure these needs are met, where applicable.

Maintain a cost-effective procurement system across all aspects of the hospice, including the development and maintenance of a contractual register/database of all approved suppliers/contractors. Oversee current contracts and regularly retender for goods and services in line with procurement policy.

Contribute to the Hospice strategy and business plan, supporting managers to identify priorities and efficiencies. Help to identify any business opportunities such as new services and development of services.

Agree and manage departmental budget through the maintenance of effective resource management of people, stock, products, equipment contracts, identifying variance and controlling to within agreed limits

Regularly monitor and review financial performance of contracts to ensure maximum return on expenditure, and high regard for energy efficiency, carbon reduction and waste management.

Develop and implement criteria and performance targets for contracts and activities and report on these to Senior Management.

Motivate staff in an empathetic manner to ensure excellent levels of staff morale, strong internal communication and practices ensuring a program of continuous improvement e.g. staff meetings, internal memos, regular site visits.

Define Key FM Performance Indicators for areas of responsibility, ensuring their effective implementation and develop performance benchmarks for services. Monitor and report against these targets.

Provide leadership, coaching and expertise to managers to ensure competence in undertaking duties and that robust operational improvement plans are in place and delivered

Develop and implement agreed organisational strategies and manage the delivery of agreed strategic objectives across the organisation

Maintain personal and professional competencies and development. Make changes to own practice where required and offer suggestions for improving services where appropriate.

Governance

Develop, review and maintain effective policies and procedures within non-clinical support services, in particular Health and Safety and Risk and ensure they are regularly updated, consulted on as appropriate with staff, colleagues, and other stakeholders ensuring that the organisation meets its compliance and legislative obligations.

Oversee the provision of regular reports to the management team, board of trustees and CCG on compliance with all legislative, contractual and performance standards, through accurate and effective data collation and record keeping and the timely preparation and undertaking of audits and inspections

Lead on the population, management and review of the risk register, (corporate and asset), supporting managers and staff in the identification of risks and appropriate actions to address, supporting the maintenance of departmental risk registers. Develop, monitor and review corporate health and safety and general risks

Ensure risk assessments and safe systems of work are implemented and all relevant codes of practice in respect of hygiene, fire, water regulations, medical gases, health and safety etc. are implemented and maintained

Provide expertise and advice on the legal requirements for compliance with all relevant legislation and guidance

Ensure the Business Continuity process is robust and developed in partnership with the Senior Management Team and key stakeholders

Ensure there is an effective emergency and out of hours support service in place and take responsibility for the organisation of response to all emergency call-outs and breakdowns.

Estates and Facilities

Ensure hospice premises are properly maintained and fit for purpose and meet with all relevant legislation and guidelines e.g. Legionella, gas safety, electrical testing, NHS cleaning standards etc.

Responsible for premises matters relating to leases, lease renewals, and landlord disputes. Develop and maintain a database of lease information, highlighting break clauses and key information.

Oversee management of contractors for non-clinical support services to ensure appropriate permits for work and safe systems of work are in place and that hospice policies and procedures are adhered to at all times

Oversee management of contracts in relation to utilities, IT, telecoms and printers, monitoring usage and identifying where savings can be made.

Prepare relevant documentation including tender submissions and procure products, services and minor works projects in accordance with the Procurement policy and in line with budgetary restrictions. Manage maintenance programmes as required to achieve a high standard of service.

In conjunction with the Retail Manager, ensure our chain of Hospice shops are maintained in line with lease requirements

Ensure through on-site regulation that works are undertaken to required designs, specifications and standards to HSE and CQC requirements.

Ensure waste hierarchy is adhered to within hospice premises and that waste is disposed in a safe manner and that all regulations in relation to the disposal, storage and transportation of waste are met and that regular audits are undertaken and compliance reports are produced.

IT & Information

Develop monitor and maintain a robust information governance framework ensuring compliance with all protocols, standards and regulations, providing support and advice where needed

In collaboration with the Estates and Facilities Manager, ensure physical requirements for systems are in place and compliant with regulations to enable functional systems across the Hospice. Liaising with the external IT provider where necessary.

Oversee IT, network and database requirements of the organisation, ensuring all data is securely stored and compliant with relevant legislation. In collaboration with IT provider, co-ordinate IT systems and maintenance contracts ensuring cost effective systems to meet the needs of the Hospice

Health and Safety

Support and assist managers and staff to develop and promote a positive health and safety culture.

Oversee and where relevant provide specialist advice, guidance, training, and support to managers and staff regarding their health and safety responsibilities and develop processes / documentation to assist them in the production of suitable and sufficient risk assessments

Review and advise on all aspects of health and safety including new legislation and where necessary provide briefing notes for comment / approval to inform senior staff and managers

Lead on the development, population, management and implementation of the organisations Business Continuity Plan, Emergency Preparedness Plan and associated response.

Work closely and liaise with other disciplines throughout the organisation to achieve a holistic approach to risk management

Provide advice and guidance to managers on risk assessment and develop processes / documentation to assist in the production of suitable and sufficient risk assessments

Working with managers across the Hospice ensure that any risks of non-compliance are identified and mitigated and reported in accordance with procedures and regulations

Responsibilities of All Staff

All staff must safeguard the integrity, confidentiality and availability of sensitive information at all times, this includes information relating to patients, individual staff records, colleagues and contracts. Employees of the Organisation are required to comply with the Organisation’s Principles of Data Protection and Quality.

All staff are required to understand and comply with all relevant policies both Organisation-wide and departmental and to carry out duties in accordance with Butterwick Hospice Care Code of Conduct, NMC, CQC, fundraising information and financial standards and current legislation

All staff are required to take responsibility for attending statutory and mandatory training, and identify their training and development needs.

All staff must take responsibility for managing their own health, safety and wellbeing in accordance with departmental policy and legislation.

All staff will adhere to, and follow good infection control practices and other related policies and guidelines.

All staff have a statutory duty to safeguard children and vulnerable adults during the course of their duties and promote the welfare of children and young people. Employees must be aware of what to do if they have any concerns.

All staff will undergo an annual performance assessment and agree a personal development plan which will ensure that the objectives of the employee, department and organisation are achieved

All staff are personally accountable for improving and maintaining own knowledge and competence.

All staff will be aware of and support the working practices of any volunteers assisting with daily workload

Standards of Business Conduct

The post holder will be required to comply with the Company’s Standing Orders and Standing Financial Instructions and, at all times, deal honestly with Butterwick Hospice Care, with colleagues and all those who have dealing with the Company including clients, patients, service users and other suppliers and stakeholders.