Membership Team Leader

Salary: £20,800 per annum
30 hours per week

Do you want to use your skills to make a real difference?

Are you innovative, enthusiastic and thrive in a busy environment?

Do you enjoy meeting targets?

As Membership Team Leader you will lead and develop two Hospice Lotteries and have the opportunity to line manage, motivate and support the lottery team on a day-to-day basis as well promoting and marketing out regular draws, working towards defined targets.

Working with our Finance and Business Director, you will develop plans to retain and recruit members, grow income while offering the best possible experience to our supporters. The success of our membership schemes is pivotal to the charity’s ability to raise the annual funds necessary to meet the needs of our patients.

The Membership Team Leader will work with our lottery company and other agencies to meet ambitious targets, ensure that the lottery programmes are effectively managed and are run in compliance with all Gambling Commission and other regulatory requirements.

An awareness and experience of compliance with Gambling Commission requirements is desirable but not essential.

We are looking for the right candidate with a ‘can do’ approach who will help us take our scheme to the next level.

Online applications are accepted from NHS Jobs or for full details on how to apply online via the Butterwick website or alternatively request an application pack contact our HR Department –Tele :01642 607742 or email [email protected]

If you would like an informal chat about the role please do call Ginny Harrison or Jo Wallis on 01642 628930.

Shortlisted candidates will be contacted within 10 days of close of application.

Interview Date: 21st June 2021

Post : Membership Team Leader
Reporting to :Director of Finance and Business Services
Location : Stockton

Job Purpose

Deliver ambitious income and membership targets, to support the work of Butterwick Hospice Care and One Wish.  Lead the  programme of income generation initiatives, working with the team and external businesses, to ensure the membership schemes are effectively managed and are run in compliance with Gambling Commission and other regulatory requirements, whilst offering the best possible experience to supporters.

Develop and manage two membership operations, Butterwick Hospice Lottery and One Wish Lottery (NEHL), motivating the team to promote growth and achieve monthly and annual targets, maximising potential whilst delivering exceptional customer service to the lottery members and the community.

Participate in events and sales activity to promote lottery sales and increase awareness of the hospice.

Key Responsibilities

Motivate and lead staff and volunteers within the team including recruitment, selection, on-boarding, appraisal and performance assessments, sickness and absence monitoring, first line disciplinary issues and workplace assessments, identify training needs of staff and ensure these needs are met, where applicable. Ensure all relevant documentation is completed and submitted.

In conjunction with the Director of Finance and Business Services agree and manage a delegated budget, meeting performance targets and working within financial expenditure constraints. Provide regular updates on forecasted income expenditure and campaign results.

Working with Director of Finance and Business Services, develop and implement plans for the successful delivery of an effective lotteries’ operation, meeting and exceeding income targets and business objectives within the legislative gambling framework.

Oversee the CRMs, ensuring accuracy and timeliness of information, retrieve and analyse data to inform the development of the lottery, produce reports, analysis and information on performance, development, membership, staffing and associated activity to NEHL Lottery Board and Butterwick management group and Board as required.

Manage effective and robust cash handling, direct debit processing and banking preparation both directly and online ensuring that all lottery numbers and stakes are correctly recorded and publicised, money banked and accounts reconciled

Work in liaison with the Marketing team to maximise the impact of membership by developing and implementing a marketing and communications plan to recruit new members, retain existing supporters and increase the public profile.

Working in conjunction with Income Generation teams, utilise corporate and community to support the development of membership schemes and maximise income potential where appropriate.

Maintain and update lottery websites and provide information to the Marketing team to promote the lottery through general promotion, digital channels (e.g. social media / e-newsletter) and other appropriate media.

Work with external suppliers for all aspects of membership provision, including but not limited to staffing, CRM and data provision, promotional items and events, to ensure targets are met.

Project manage key activities and campaigns and monitor results.

Be a Registered Person, on behalf of both Butterwick and NEHL lotteries, with the Gambling Commission, maintaining awareness of all changes to lottery legislation and best practice and effectively communicate such changes to the lottery team and Senior Management Team as appropriate.

Maintain the Non-Remote and Remote licences on behalf of Butterwick and NEHL lotteries.

Ensuring that the Lottery Codes and Conditions of Practice of the Gambling Act 2005, any subsequent amendments and any local authority guidelines are adhered to by all who are responsible for the sale of ANY lottery/raffle product throughout the Hospice.

Maintain a log of Key Events and Complaints for reporting to the Gambling Commission.

Prepare, validate and submit monthly, annual and ad-hoc returns to the Gambling Commission

Act as the designated Information Asset Owner (IAO) regarding the lottery database system with responsibility for the data protection of the body of information within that system and ensuring lottery records are at all times secure. Apply principles to paper record storage and retention.

Liaise with provider of lottery software to ensure that the software updates are installed and maintained effectively.

Recruit and where appropriate, train, new employees or less experienced staff in accordance with the departmental need, ensuring all staff are competent and confident in their duties and understand relevant systems.

Initiate and maintain excellent internal relationships across departments and externally with member hospices and key stakeholders

Maintain personal and professional competencies and development. Make changes to own practice where required and offer suggestions for improving services where appropriate.

Undertake surveys/audits as necessary to manage performance, ensure audit action sheets are completed and actioned and all other relevant paperwork is completed

Develop policies and procedures in own area and propose changes as necessary.

When necessary and provide cover for, and complement the work of, other staff in your team.

All Staff Responsibilities

All staff must safeguard the integrity, confidentiality and availability of sensitive information at all times, this includes information relating to patients, individual staff records, colleagues and contracts.  Employees of the Organisation are required to comply with the Organisation’s Principles of Data Protection and Quality.

All staff are required to understand and comply with all relevant policies both Organisation-wide and departmental and to carry out duties in accordance with Butterwick Hospice Care Code of Conduct, NMC, CQC, fundraising information and financial standards and current legislation

All staff are required to take responsibility for attending statutory and mandatory training, and identify their training and development needs.

All staff must take responsibility for managing their own health, safety and wellbeing in accordance with departmental policy and legislation.

All staff will adhere to, and follow good infection control practices and other related policies and guidelines.

All staff have a statutory duty to safeguard children and vulnerable adults during the course of their duties and promote the welfare of children and young people.  Employees must be aware of what to do if they have any concerns.

All staff will undergo an annual performance assessment and agree a personal development plan which will ensure that the objectives of the employee, department and organisation are achieved

All staff are personally accountable for improving and maintaining own knowledge and competence.

All staff will be aware of and support the working practices of any volunteers assisting with daily workload

Standards of Business Conduct

The post holder will be required to comply with the Company’s Standing Orders and Standing Financial Instructions and, at all times, deal honestly with Butterwick Hospice Care, with colleagues and all those who have dealing with the Company including clients, patients, service users and other suppliers and stakeholders.