Ecommerce Manager

Salary: circa £17,700
30 Hours

Are you looking for an exciting challenge? Do you want use your skills to make a real difference?

Are you innovative, enthusiastic and thrive in a busy environment?

Butterwick Hospice Care was founded 37 years ago by the incredibly inspirational Mary Butterwick OBE. Providing a holistic service to adults, children and babies, the organisation supports patients with palliative and progressive diagnoses as well as their families and loved ones.

Butterwick Hospice Care is entering an exciting period of development as we work towards growing our services to meet the challenging needs of a modern community; we are excited to welcome new faces to the organisation who will bring innovative ideas and lots of energy.

The Ecommerce Manager will identify and implement new initiatives to grow income generation. Working proactively with Retail colleagues they will generate good quality donated goods to sell online, maintaining a feedback system and allocating sales back to the relevant outlets.

The successful candidate will have a proven ability in Ecommerce retail management delivering significant sales and profit growth across multiple sites, ideally in a charity retail context. You will drive Butterwick Hospice Care online sales and line managing others to develop and grow, building and maintaining a high performing team culture.

Closing Date: 20/4/2021
Interview Date: TBC

For full details and to apply please contact the HR Department –Tele :01642 607742 or email [email protected] for an application pack.

Shortlisted candidates will be contacted within 10 days of close of application.

Post : eCommerce Manager
Based from : Warehouse/Stockton Hospice
Reporting to : Retail Operations Manager
Direct Reports : Drivers and Volunteers

Job Purpose

To work with the Online Sales Manager and volunteer team to deliver the online retail operations of the Butterwick Hospice Care charity

Ensuring the delivery of exceptional operational standards throughout all online income streams.

To ensure compliance in all areas of online operational activity.

To drive sales and profitability through performance and development of the online team delivering premium customer experience and maximising income.

Key Responsibilities

  • In collaboration with the Retail Operations Manager, identify and implement new initiatives to grow income generation.
  • Managing and taking full responsibility for the eBay outlet, maintaining a full schedule and developing and promoting new opportunities.
  • In collaboration with the Voluntary Services Team, support the recruitment, induction, training and retention of online volunteers, promoting a happy and productive working environment for the volunteers.
  • Achieve agreed income targets and maximise profit through effective cost control
  • Ensure that a standard of excellence is maintained at all times with regard to customer service, donor service and supporter care.
  • Assist in working proactively with Retail colleagues to generate good quality donated goods to sell online, maintaining a feedback system and allocating sales back to the relevant outlets.
  • Managing and taking full responsibility for online selling of donated goods with high quality listing and photography of items adhering to guidelines.
  • Ensure that Gift Aid donated stock is managed appropriately in line with HMRC guidelines.
  • To assist in the set up and manage the delivery of an online shopping service through the Charity’s website.
  • Managing and taking full responsibility for online selling of new goods, administering new goods procedures and minimising stock loss.
  • To keep up-to-date with local and national trends and best practice in online retail
  • To provide occasional management cover for the Retail Team (e.g., days off, holiday cover and sickness absence).
  • Ensure compliance with all BHC policies, procedures and management instruction at all times and as requested.
  • Actively maintain a safe working environment, ensuring the safety of yourself, volunteers, staff, customers, donors and visitors.
  • Ensure that the online operation is adequately staffed with volunteers at all times in order to maintain the required level of service.
  • Be willing to work additional hours and perform additional duties as and when required. This may include working in any BHC retail outlets or from Head Office.
  • Attend meetings and training sessions as and when required.
  • Engage and support Business Development and PR initiatives for BHC.
  • Build and develop positive internal and external relationships.
  • Work positively and collaboratively with all BHC colleagues (staff and volunteers).
  • Safeguard the Charity’s reputation and integrity through an awareness and understanding of BHC brand. At all times, represent BHC in a professional manner that engenders trust and loyalty, making the most of any appropriate opportunity to maximise awareness of the charity.

Additional Information

  • This job description will be reviewed as part of the post holder’s annual appraisal and is not intended to be a complete list of responsibilities. To meet the ever-changing needs of the Charity you may be required to perform other duties within your capacity and competence.

Responsibilities of All Staff

All staff must safeguard the integrity, confidentiality and availability of sensitive information at all times, this includes information relating to patients, individual staff records, colleagues and contracts. Employees of the Organisation are required to comply with the Organisation’s Principles of Data Protection and Quality.

All staff are required to understand and comply with all relevant policies both Organisation-wide and departmental and to carry out duties in accordance with Butterwick Hospice Care Code of Conduct, NMC, CQC, fundraising information and financial standards and current legislation

All staff are required to take responsibility for attending statutory and mandatory training, and identify their training and development needs.

All staff must take responsibility for managing their own health, safety and wellbeing in accordance with departmental policy and legislation.

All staff will adhere to, and follow good infection control practices and other related policies and guidelines.

All staff have a statutory duty to safeguard children and vulnerable adults during the course of their duties and promote the welfare of children and young people. Employees must be aware of what to do if they have any concerns.

All staff will undergo an annual performance assessment and agree a personal development plan which will ensure that the objectives of the employee, department and organisation are achieved

All staff are personally accountable for improving and maintaining own knowledge and competence.

All staff will be aware of and support the working practices of any volunteers assisting with daily workload

Standards of Business Conduct

The post holder will be required to comply with the Company’s Standing Orders and Standing Financial Instructions and, at all times, deal honestly with Butterwick Hospice Care, with colleagues and all those who have dealing with the Company including clients, patients, service users and other suppliers and stakeholders.