Data and Information Officer

37.5 hrs

ACCOUNTABLE TO : Quality and Compliance Manager

LOCATION : Bishop Auckland and Stockton with travel in between

Job Purpose

Ensure the effective use of information to inform the delivery of high quality, safe responsive patient and family care and support.

Responsible for the day to day management of effective, efficient and consistent use of databases; and information and management systems across the organization to meet the internal and external reporting and auditing requirements including database administration and problem solving for electronic patient records and supplementary supporting systems.

Key Responsibilities

Act as a Data Asset Administrator for patient information systems and databases, including day-to-day user-management; troubleshooting and implementing and setting changes.

Identify opportunities to design and develop data asset and system improvements and lead on the implementation of approved changes.

Lead on the development, day to day management and provision of user support, for patient and referrer interfaces ensuring that appropriate information sharing agreements and procedures are in place.

Accurate collation and processing of data and information required for regular reports and meetings, including, but not limited to, KPI dashboard; annual report; Hospice UK benchmarking; commissioners’ reports; and committees.

Analyse and interrogate data reports and provide appropriate commentary and insight, working to deadlines within the governance and reporting structure.

Produce ad-hoc reports, as agreed with the Quality and Compliance Manager, using data extracted from relevant sources, presenting the information in a user-friendly way with appropriate commentary.

Offer a solution-focused approach to meet the data and reporting requirements of individual managers and provide insight on the data and information extracted ensuring these are presented in a clear and authoritative manner, appropriate to the intended audience (verbal and written).

Provide analysis and projections as requested and investigate patterns and trends in data; and use problem solving, analytical and communications skills to identify possible explanations.

Proactively seek opportunities to improve and develop data quality and promote the use of good quality data and business intelligence, to drive service developments and continuous improvement

Working to monthly deadlines, collate regular data quality reports, as agreed with the Quality and Compliance Manager or relevant manager, to establish any issues with data integrity and liaise with relevant individuals and managers to identify steps required to improve data quality.

Provide support and first-line advice to staff and managers in relation to patient information systems, to ensure Information Governance (IG) and Data Protection procedures are in place, documented and audited and are able to support current and future business intelligence needs.

Lead on the development and ongoing maintenance of iCare, Vantage, training materials and delivery (induction and refresher training); user documentation and operating procedures. Support the implementation of changes to these systems through one to one support and training.

To provide data and information support to user involvement and engagement initiatives; including distributing and collating surveys; analysis of information and general co-ordination of initiatives/campaigns.

Responsible for the management and organisation of the paper-based records archive system for the organisation as per retention records and guidance.


Qualifications and Education

Essential – Good level of education with a minimum of 5 GCSEs or equivalent including English and Maths Grade C or above.

Desirable- Hold a recognised data administration qualification or relevant experience.

Knowledge and Experience

Essential- Experience of using databases; and information and management systems for input and analysis.

Essential- Experience of configuring databases and creating activity and data quality reports.

Essential- Experience of delivering training to individuals or groups.

Essential- Skills in and intermediate knowledge of IT systems, administrative software and software programmes such as Outlook, Excel, Word, PowerPoint and Access.

Essential- Ability to record and process statistical information and produce accurate reports in a timely manner.

Essential- Understanding of confidentiality and the General Data Protection Act (GDPR).

Desirable- Experience of developing and using dashboards to present information.

Desirable- Experience of producing training materials, standard operating procedures and quick guides.

Skills and Abilities

Essential- Ability to prioritise work appropriately and within deadlines whilst maintaining high standards and quality of work, using own initiates and recognise additional duties as appropriate.

Essential- Excellent attention to detail and able to scrutinize and interpret numerical and written data to produce accurate information and reports

Essential- Ability to deal with confidential and sensitive information, maintain records and produce reports as required

Essential- Self-motivator and able to work alone as well as a team player, adaptable and able to learn quickly.

Essential- Ability to work to deadlines and within defined standards.

Essential- Ability to identify issues and problem solve in a pragmatic way, with analytical and judgemental capabilities to analyse complex data, often when working under pressure.

Essential- Ability to identify different ways to extract data and configure systems to support current and future business intelligence needs.

Essential-Motivated, enthusiastic, creative, with a flexible approach.

Essential- Good time management and flexibility as appropriate and in line with the job role

Essential- Commitment to continuing professional development and willing to undertake training.

Desirable- Willingness to adapt and learn new skills.

Desirable- Ability to work under pressure in a busy working environment and able to multi task.

All Staff

All staff must safeguard the integrity, confidentiality and availability of sensitive information at all times, this includes information relating to patients, individual staff records, colleagues and contracts. Employees of the organisation are required to comply with the organisation’s Principles of Data Protection and Quality.

All staff are required to understand and comply with all relevant policies both organisation-wide and departmental and to carry out duties in accordance with Butterwick Hospice Care Code of Conduct, NMC, CQC, fundraising information and financial standards and current legislation

All staff are required to take responsibility for attending statutory and mandatory training, and identify their training and development needs.

All staff must take responsibility for managing their own health, safety and wellbeing in accordance with departmental policy and legislation.

All staff will adhere to, and follow good infection control practices and other related policies and guidelines.

All staff have a statutory duty to safeguard children and vulnerable adults during the course of their duties and promote the welfare of children and young people. Employees must be aware of what to do if they have any concerns.

All staff will undergo an annual performance assessment and agree a personal development plan which will ensure that the objectives of the employee, department and organisation are achieved

All staff are personally accountable for improving and maintaining own knowledge and competence.

All staff will be aware of and support the working practices of any volunteers assisting with daily workload

All staff will be expected to undertake any reasonable additional tasks requested by their manager or senior manager of the organisation

Standards of Business Conduct

The post holder will be required to comply with the Hospice’s policies and procedures at all times; deal honestly with Butterwick Hospice Care, with colleagues and all those who have dealing with the Hospice including clients, patients, service users and other suppliers and stakeholders.

This post is deemed to require an enhanced level disclosure check with the Disclosure and Barring Service as there is access to children or vulnerable adults and confidential patient data.

Job Type: Full-time

Salary: £9.50 per hour


  • Company pension
  • On-site parking
  • Sick pay


  • Day shift
  • Monday to Friday

Apply online by filling out an application form, or apply directly through Indeed.

Application deadline: 12/08/2022