15 Hours Per Week

Salary: £17,941 per annum (Pro Rata)

Are you looking for an exciting challenge?

Do you want to work alongside a dedicated professional team?

Are you innovative, enthusiastic and thrive in a busy environment?

Butterwick Hospice Care was founded 36 years ago by the incredibly inspirational Mary Butterwick OBE. Providing a holistic service to adults, children and babies, the organisation supports patients with palliative and progressive diagnoses as well as their families and loved ones.

Butterwick Hospice Care is entering an exciting period of development as we work towards growing our services to meet the challenging needs of a modern community; we are excited to welcome new faces to the organisation who will bring innovative ideas and lots of energy.

The successful applicant will be responsible for the provision of secretarial, administrative and clerical support to clinical teams in adult, children’s and family support services, undertaking medical/patient typing, photocopying and filing as required.

Accurately record referrals and pass onto appropriate person in a timely manner and ensure records of referrals, activity and discharges on the Hospice iCare system are up to date.

Respond to face to face, telephone and email enquiries from patients, relatives, and healthcare professionals sensitively and professionally, taking messages and redirecting where appropriate.

Participate in the development and implementation of administrative systems which ensure adequate patient/client records are maintained and that relevant information is documented.

Assist the Clinical Leads and the Head of Family Support with administration to support service delivery.

Ensure that appropriate correspondence is sent to families in a timely manner.

Update patient/other information on service databases in a timely and accurate manner and assist in the production and provision of clinical activity reports and audits as required.

Applicants must have:

A good level of education with a minimum of 5 GCSE or equivalent including English and Maths Grade C or above.

A recognised secretarial/administration qualification or relevant experience

The ability to deal with confidential and sensitive information, maintain records and produce reports as required

Benefits:

  • Company pension membership
  • 35 days pro rata holiday (Including Bank Holidays)
  • On site café and limited free parking.

Closing Date: 22/11/2020
Interview Date: TBC
For full details and to apply online please visit www.butterwick.org.uk/currentvacancies alternatively contact HR Department –Tele :01642 607742 or email [email protected] for an application pack.
Shortlisted candidates will be contacted within 10 days of close of application.

Job Purpose

Provision of a an accurate, effective and timely comprehensive administrative support service for clinical services across the hospice contributing to a smooth and cooperative work environment.

Key Responsibilities

Clinical Administration

Provision of secretarial, administrative and clerical support to clinical teams in adult, children’s and family support services, undertaking medical/patient typing, photocopying and filing as required.

Accurately record referrals and pass onto appropriate person in a timely manner and ensure records of referrals, activity and discharges on the Hospice iCare system are up to date.

Respond to face to face, telephone and email enquiries from patients, relatives, and healthcare professionals sensitively and professionally, taking messages and redirecting where appropriate.

Participate in the development and implementation of administrative systems which ensure adequate patient/client records are maintained and that relevant information is documented

Assist the Clinical Leads and the Head of Family Support with administration to support service delivery.

Ensure that appropriate correspondence is sent to families in a timely manner.

Update patient/other information on service databases in a timely and accurate manner and assist in the production and provision of clinical activity reports and audits as required.

General Administration

Ensure that accurate messages are taken when necessary – in person and on the telephone – and passed on in a timely and appropriate manner.

Arrange and organise meetings, type agendas and take and produce the minutes from meetings.

Ensure that high standards and quality of work are maintained and to promote good practice wherever possible.

Liaise with team members and other Hospice staff, Trustees and with external companies and members of the public in an appropriate manner, both in person and on the telephone.

Assist in the development and updating of policies and procedures.

To ensure that work is prioritised appropriately, high standards and quality of work are maintained at all times and best practice is followed

To support the other members of the administration team when required, including undertaking essential administrative tasks for colleagues during holiday cover, thereby ensuring a continuous and reliable service across all areas of the Hospice

Contribute to the development and production of promotional materials and other hospice literature in relation to clinical services in line with Hospice branding.

All Staff

All staff must safeguard the integrity, confidentiality and availability of sensitive information at all times, this includes information relating to patients, individual staff records, colleagues and contracts. Employees of the Organisation are required to comply with the Organisation’s Principles of Data Protection and Quality.

All staff are required to understand and comply with all relevant policies both Organisation-wide and departmental and to carry out duties in accordance with Butterwick Hospice Care Code of Conduct, NMC, CQC, fundraising information and financial standards and current legislation

All staff are required to take responsibility for attending statutory and mandatory training, and identify their training and development needs.

All staff must take responsibility for managing their own health, safety and wellbeing in accordance with departmental policy and legislation.

All staff will adhere to, and follow good infection control practices and other related policies and guidelines.

All staff have a statutory duty to safeguard children and vulnerable adults during the course of their duties and promote the welfare of children and young people. Employees must be aware of what to do if they have any concerns.

All staff will undergo an annual performance assessment and agree a personal development plan which will ensure that the objectives of the employee, department and organisation are achieved

All staff are personally accountable for improving and maintaining own knowledge and competence.

All staff will be aware of and support the working practices of any volunteers assisting with daily workload

All staff will be expected to undertake any reasonable additional tasks requested by their manager or senior manager of the organisation

Standards of Business Conduct

The post holder will be required to comply with the Company’s Standing Orders and Standing Financial Instructions and, at all times, deal honestly with Butterwick Hospice Care, with colleagues and all those who have dealing with the Company including clients, patients, service users and other suppliers and stakeholders.

This post is deemed to require an Enhanced Level Disclosure check with the Criminal Records Bureau as there is access to children or vulnerable adults. Further information on the Disclose Service is available at www.disclosure.gov.uk