Complementary Therapy Volunteer



Role title: Complementary Therapy Volunteer

Role summary: Experienced and qualified* individual who will organise and administer agreedtherapy at times agreed by the Head of Complementary Therapies and care team.  Professional registration and insurance is required.

* Successfully completed training in specified field to at least diploma level.

Usual role hours/shift:  As appointments, meetings and training dictate
Uniform: Polo t-shirt or tunic, name badge
Line manager

/supervised by:

Head of Complementary Therapies or other care staff member in their absence
Supported by: Voluntary Services Department
Reporting absences: If you are ill, going on holiday or otherwise are unable to undertake the shift please contact the Complementary Therapy team as soon as possible

Main tasks:

1.Assess and plan patients’ treatment and prepare clear documentation of given treatment and patient response.

2.Organise and administer agreed therapy as directed by the Head of Complementary Therapies and care team.

3.Attend care team meetings prior to commencing each clinical session.

4.Meet regularly with the Head of Complementary Therapies.

5.       Report any concerns you may have about a patient’s health or welfare (or anything the patient may have said that is of concern) to the Senior Nurse or other senior member of the care team

6.       Report any concerns you may have about relatives to the Senior Nurse or other senior member of the care team.

7.       Uphold the confidentiality policy and guidance in all matters relating to the patient or their family.

8.       Be generally aware of patients’ needs and always ensure the dignity of the patients.

9.       Maintain good infection control practices at all times – ALWAYS WASH HANDS/USE ALCOHOL GEL BEFORE AND AFTER CONTACT WITH A PATIENT.

10.     Adhere to guidance in the Volunteer Handbook re: lone working.

11.     Maintain professional registration and insurance, including continuing professional education.

12.     Seek support and advice when required.

13.     To follow procedures as contained in the Driver Handbook if driving to and from appointments not based at the Hospice.

14.     To undertake any other tasks as requested/deemed appropriate with the nature of the role.


1.To maintain excellent public relations and promote the Hospice philosophy of care in the community.

2.       To operate within all of Butterwick’s relevant policies and procedures, including Complementary Therapy, health and safety, fire, equal opportunities, confidentiality and Core Values

3.       Wear personal protective clothing as required.

4.       The volunteer will be expected to take responsibility for their own health and safety at work, provide appropriate support to the management team for corporate health and safety issues and report any areas of risk.


Butterwick is committed to the ongoing training and development of volunteers, aiming to provide appropriate training for all volunteers in order to meet statutory obligations, ensure volunteers are well supported in performing their role and to provide opportunities to undertake additional training for personal development.  The Voluntary Services Department will ensure that volunteers are informed of all mandatory and statutory training.

Mandatory and statutory training identified for this role:

  • Volunteer Induction
  • Safeguarding Adults and the Mental Capacity Act
  • Loss and Bereavement Level 1
  • Moving and Handling Clinical – yearly
  • Basic Resuscitation – yearly
  • Health and Safety – yearly
  • Infection Control – 2 yearly
  • Record Keeping – 2 yearly
  • Safeguarding Children 2 day – (for those volunteering one to one with children)
  • Safeguarding Children II/III (half day update) – yearly (for those volunteering one to one with children)

Optional training (if you are keen to undertake any of the training below please ask the Voluntary Services Department who will arrange this for you):

  • Risk Assessment – by request

Note: Additional training needs may be identified and required to be undertaken or frequencies may change.

If you would like more information telephone our Volunteer Co-ordinators on either (01642) 607742 or (01388) 603003 or email [email protected] If you would like to apply to become a Butterwick Hospice volunteer please complete and submit our online enquiry form.