Butterwick Hospice Lottery Terms & Conditions
All profits from Butterwick Hospice Lotteries go directly towards funding the care service, which offers support to our patients. The contracting entity of Butterwick Hospice Lotteries is Butterwick Lotteries Limited.
1.New members will be sent a unique draw number.
2.All subscriptions received at a minimum of £1 per week payable in advance will be entered into the weekly draw using the unique draw number. The draw will normally take place each Friday.
3.Prize winners are notified by post within one week of the draw taking place which will include the relevant cheque. Weekly winning numbers are published in the local press, in Butterwick shops and on our website. They are also available from the Lottery Office.
4.The regular payment facility can be by standing order, credit/debit card, cheque or cash collection. Standing orders may only be set up by using a written mandate. Mandates are available on the back of our leaflets, from the Office. Your written authority is required to set up a regular payment using your credit/debit card. Card payments are debited from member’s accounts on the same day each month. Please note that if you choose to pay by credit card you may be charged an extra fee by your credit card provider. Please check your credit card terms and conditions for more details. Please note this is not something that Butterwick controls.
5.We promise to comply with all data protection act requirements and protect your personal data as well as storing securely bank information. Members credit/debit card data information is destroyed after receipt of each payment. It would be appreciated by members that Butterwick Hospice Lotteries can not accept liability for the loss or delays in or theft of any communication sent by post, email or fax, or for any delays in the banking system.
6.Membership cancellation can be carried out at any time although those received after 17.00 hrs on a Thursday evening may not be actioned until after the weekly draw. If you pay by standing order or regular credit/debit card payment then you must cancel in writing. For card payment cancellations you must provide us with your original card details. Please contact the Lottery Office for further assistance.
7.Where members cancel in credit, we will, subject to clause six, refund your full entitlement at the time of cancellation. This will be sent to the named member by cheque within seven working days or for credit card payers, refunded to your credit card account within the same period.
8.We reserve the right not to accept an application, or to cancel an existing subscription. Any such rejection or cancellation may be reconsidered on submission of a written appeal to the Lottery Manager within seven days. The decision of the Lottery Manager will be final.
9.It is the responsibility of the player to advise us of any change of address or any other membership details deemed necessary.
10.An instruction to be self excluded, as defined in the Gambling Act 2005, from Butterwick Hospice Lotteries or any Butterwick Hospice Lotteries one off prize draws may be submitted in writing, faxed or telephoned to the Lottery Office or completed via our website. Customers wishing to use this facility will not be able to rejoin the lottery for a minimum of six months from the date of exclusion.
11.The Gambling Act 2005 confirms that Butterwick Hospice Lotteries has a statutory duty to verify that members and potential members are 16 years or over, the minimum age allowed for anyone to play Butterwick Hospice Lotteries. It is an offence for anyone under the age of 16 years to participate in the Lottery. Butterwick Lotteries will, where appropriate, carry out checks to verify this requirement, if necessary including seeking confirmation from relevant agencies that can provide such information.
12.Butterwick Hospice Lotteries is a member of the Hospice Lotteries Association (HLA) which on behalf of their members makes a financial contribution towards the Responsible Gambling Trust, www.responsiblegamblingtrust.org.uk an organisation with the sole aim of fundraising to assist with problem gambling. The HLA website www.hospicelotteries.org.uk has a page dedicated to the Responsible Gambling Trust and also to GAMCARE www.gamcare.org.uk the leading organisation that provides practical help to problem gamblers. Further support can also be found on the gambleaware website www.gambleaware.co.uk
13.All complaints and disputes will be dealt with in accordance with our policy, a copy of which is available from the Lottery Office. In the event that a complaint or dispute cannot be resolved then it will be referred to arbitration. As a member of the HLA this will be the The Independent Betting Adjudication Service (IBAS).
14.Butterwick Hospice Lotteries reserves the right to amend or modify these terms and conditions without notice.
Butterwick Hospice Lotteries Office, Tel: 01642 628932
www.butterwick.org.uk , Registered Charity No. 1044816. Promoter: Mrs Dawn Watson, Lotteries Manager
Butterwick Hospice Lotteries is licensed by the Gambling Commission www.gamblingcommission.gov.uk