Referring a patient
There are several services at Butterwick Hospice in Bishop Auckland which healthcare professionals can refer patients to.
Please see below for the referal criteria for each service and the downloadable referral form for each which should be printed off, completed and returned to the Registered Manager, Butterwick Hospice at Bishop Auckland, Woodhouse Lane, Bishop Auckland DL14 6JU
Referral protocol for aromatherapy service
Referrals can be taken from any health professional
Treatment will not be given prior to obtaining permission from the patient’s General Practitioner
Prior to treatment a fully completed referral form must be completed and forwarded to the Clinical Administrator. Referrals will not be accepted unless fully completed
The Clinical Administrator will then forward the referral on to the allocated aromatherapist
1st contact to be made within 5 working days of referral. Make an appointment for home visit
Home visit to be made within 14 days of 1st contact
At 1st home visit: perform assessment
- Advise client on number of treatments available and how often
- Do patch test
- Give the client leaflet and contact number
On completion of the contracted sessions the aromatherapist will inform the Clinical Administrator within 4 weeks of completing the agreed treatments in order to discharge the patient.
Following discharge the aromatherapist will return the patient records to the Clinical Administrator for filing.
Refer a patient to this service
Referral Protocol for the Multiple Sclerosis Aromatherapy Service
- Referrals can be taken from any health professional
- Treatment will not be given prior to obtaining permission from the patient’s General Practitioner
- Prior to treatment a fully completed referral form must be completed and forwarded to the Clinical Administrator. Referrals will not be accepted unless fully completed
- Referrals are reviewed on an individual basis and the patient’s care must be available at all sessions arranged with the patient and aromatherapist
- The Clinical Administrator will then forward the referral on to the allocated aromatherapist
- The aromatherapist will then contact the patient and carer to arrange the first home visit
- First contact to be made within five working days of the referral
- At the first home visit six sessions will be contracted between the aromatherapist, patient and carer.
- During the first visit the aromatherapist will carry out the: assessment – give out the advice leaflet – give a contact number
- On completion of the six sessions, and the carer feels competent on continuing the treatment, contact number will be issued to provide advice and allow the aromatherapist to replenish the mix of oils
- On completion of the contracted sessions the aromatherapist will inform the patient’s General Practitioner that the carer will be continuing the treatment plan
- On completion of the contracted sessions the aromatherapist will inform the Clinical Administrator within 4 weeks of completing the agreed treatments in order to discharge the patient.
Refer a patient to this service
Referral Protocol for Day Hospice Services at Bishop Auckland/Barnard Castle/ Sedgefield and Stanhope
Day Hospice services are available for adults with a progressive life limiting illness who require symptom management, psychological or social support.
Referrals can be taken from a member of the Primary Health Care Team or Hospital staff. The patients General Practitioner will be informed when the patient agrees to attend the Day Hospice Unit.
Referrals are reviewed on an individual basis and the patient must be aware of the referral to the Day Hospice Service prior to being referred.
Referrals may be received from family members, carers, the patient and others. No enquiry is acted upon without the knowledge and consent of the General Practitioner or Healthcare professional involved in the care of the patient.
Prior to admission a fully completed referral form must be forwarded to the Day Hospice staff.
The completed referral form must be then faxed to the Lead Nurse for the Day Care service at Bishop Auckland Day Hospice, fax number: 01388 603630.
The Lead Nurse for the Day Care Service will then contact the patient and arrange to visit the patient in their own home or hospital to discuss the services available and to arrange for them to attend the day care unit. The patient will be contacted within 5 working days of receipt of referral and the initial assessment will be performed within 10 working days of receipt of referral.
If the patient requires a Hospice assessment and requires Hospice transport then a moving and handling risk assessment must be fully completed prior to transporting the patient to the Hospice.
The patient will be informed of a date for their first attendance which will be within 15 working days of receipt of referral. An explanation will be given to the patient regarding their individual review following a 6 week attendance to the Hospice. The day Hospice nurse will liaise with the volunteer co ordinator regarding organising transportation to the Hospice
The Lead Nurse will then inform the patients G.P and the District Nurse of the patient’s attendance to the Day Care Service
Refer a Patient to this Service
Butterwick palliative home care team
Contact: Palliative Home Care Team Clinical Administrator on 01388 660 640 (direct line) during office hours.
The Palliative Home Care service aims to offer care to patients and their families in their own homes, if that is their chosen place of care. We aim to prevent unnecessary admission to hospital and also to support the discharge of patients to Palliative Care needs.
District Nurse Assessment
District Nurse Referral
Referral from other agencies
Palliative Home Care Team Leader 01388 660640
Trained Health Care Assistants who can provide -
- Help with basic personal care, e.g. toileting, changing pads, emptying catheter bags etc. and following any instructions from the District Nurse.
- Supervision and observation of patient’s condition, checking syringe drivers etc.,
- Giving emotional support to patients and families.
- Providing assistance with eating and drinking.
- Will work at any time during a 24 hour period for between 3 – 8 hours
Our Health Care Assistants will be supported by the 24hr District Nursing Service and Marie Curie Rapid Response Team.
Patients can be referred for palliative home care if they are suffering from any terminal illness, and require active palliative care. Also, patients undergoing palliative treatment causing symptoms which necessitate temporary intervention from the palliative home care team. We are also there to help support and meet the needs of the patient’s family and carers in the later stages of the illness.
We can also provide Complementary Therapy and Physiotherapy at home for patients if they are unable to attend one of the day hospices. A counsellor can visit patients at home to provide family support if necessary, and there is a weekly drop in support group at the Bishop Auckland hospice for bereaved families of our patients.
Referral for any of these services can be made to the Palliative Home Care Team by any Health Care Professional but for Home Care the District Nurses must be involved with care and be aware of the referral.
Referrals can be made by calling:
Palliative Home Care Team at Butterwick Hospice
The service is funded by a partnership scheme:- Butterwick Hospice
NHS Co. Durham & Darlington
To refer a patient to this service please telephone 01388 660640 during office hours or email [email protected]